When You Call
Each patient has his or her own specific situation, but in general, this is a good guide for what you can expect if calling BNA for the first time:
- A warm greeting!
- We’ll ask you to give us a brief idea of why you’re calling and what you’re seeking to accomplish.
- We’ll ask for basic information (name, address, phone number, email address, etc.)
- We’ll ask for information regarding your insurance & primary care physician (since some insurance policies require authorization prior to service).
- Finally, we’ll seek to schedule an appointment on a day and time that works best for you.